Question 1

How fast do you deliver in Lagos?

Accepted Answer

Lagos orders are typically delivered within 1–2 hours of dispatch. We dispatch same-day for orders placed before 6pm. Orders placed after 6pm are dispatched the next morning.

Question 2

Do you deliver nationwide?

Accepted Answer

Yes! We deliver to all states in Nigeria. Abuja and Port Harcourt take 1–2 business days. Other states take 2–4 business days. See our full shipping info for rates.

Question 3

Can I pay on delivery?

Accepted Answer

Pay on Delivery is available for Lagos orders only. Select it at checkout. Note that POD orders may take slightly longer to confirm.

Question 4

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive a WhatsApp message or email with tracking details. You can also DM us on Instagram @missusoutfits with your order number for a real-time update.

Question 5

Can I change or cancel my order?

Accepted Answer

Contact us immediately via DM or email. If your order hasn't been dispatched yet, we can make changes. Once it's on its way, we can't cancel but you can return it after delivery.

Question 6

How do I know what size to order?

Accepted Answer

Each product page has a size guide. We recommend checking measurements rather than going by label size alone. If you're between sizes, size up — our pieces are designed to be worn with confidence.

Question 7

Are the colours accurate in photos?

Accepted Answer

We do our best to represent colours accurately. Slight variations can occur due to screen settings and lighting. If you're unsure about a colour, DM us and we'll send you more photos.

Question 8

Is the quality good?

Accepted Answer

Yes — quality is something we take seriously. Every piece is checked before it ships. If you ever receive something that doesn't meet your expectations, contact us and we'll sort it.

Question 9

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags. Returns are issued as store credit — no cash refunds.

Question 10

How do I start a return?

Accepted Answer

DM us on Instagram or email hello@missusoutfits.com with your order number and reason. We'll guide you through the process.

Question 11

Can I return sale items?

Accepted Answer

Sale items marked as final sale cannot be returned. All other items follow our standard 7-day return policy.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Verve, and bank transfers via Paystack. Pay on Delivery is available for Lagos orders only.

Question 13

Is it safe to pay on your website?

Accepted Answer

Yes. All payments are processed through Paystack — a PCI-DSS compliant, fully encrypted payment processor. We never store your card details.

FAQ

Orders & Delivery

Products & Sizing

Returns & Refunds

Payments

Your Bag